We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@atmkicks.com.
If your return is accepted, we’ll provide a prepaid return shipping label at no cost to you, along with instructions on how and where to send your package. Eligible returns include free return shipping. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hello@atmkicks.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the return or exchange is due to an incorrect, defective, or damaged item sent by us, ATMKICKS will cover the applicable shipping costs.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about your specific item.
Exchanges
We accept exchange requests for eligible items within 14 days after receiving your order.
For approved exchanges, we will provide a prepaid return shipping label at no cost to you for sending the original item back to us.
Please note that while return shipping is free, a shipping fee will apply when we ship the replacement item to you. The applicable shipping fee will be communicated to you before the replacement item is shipped.
All exchange items must be in the same condition in which they were received, unworn or unused, with tags, and in their original packaging.
If the exchange is required because we sent an incorrect, defective, or damaged item, ATMKICKS will cover the shipping costs for the replacement.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hello@atmkicks.com.